1. Delivery Areas
Currently, we deliver to the following areas: All of Japan

2. Shipping method and delivery time estimate
All orders will be shipped via the following methods:
Standard Shipping: Your order will arrive within 7-15 business days after shipping.

3. Shipping Fees
Free shipping on orders over $30.
Orders under $30 will incur a flat shipping fee of $12.

4. Order Processing
Once your order is confirmed, we will pack and prepare your item for shipping within 2-3 business days.
Once shipped, you will receive a confirmation email with a tracking number.

5. How to track your order
You can track your delivery using the tracking number provided in your shipping confirmation email.
Please use the order tracking page on our website or your shipping carrier's tracking service.

6. Customs and Import Taxes
For international deliveries, customs duties, import taxes and other fees may apply depending on the destination country.
Please note that these costs will be borne by the customer.
For more information, please contact your country's customs office.

7. Accuracy of shipping address
Please enter an accurate and complete shipping address.
Any input errors or omissions may result in delivery delays or additional costs, for which we cannot be held responsible.

8. If you experience any delivery issues
If you do not receive your item or experience any issues with delivery, please contact our customer support (info@nobaton.com).
We will work with the delivery company to get your package delivered as quickly as possible.

9. Precautions
This shipping policy is subject to change without notice.
For the latest information, please check our website or contact customer support.

1. Return Policy
We accept returns within 30 days of receiving the product.
If you would like to return an item, please contact us within 30 days of receiving the item.

2. Return Conditions
We will accept returns only if the following conditions are met:
- The product is unused (unworn and unopened)
- The product tags are still attached
- The product packaging is in the same condition as when it was delivered
- Have proof of purchase such as a receipt or order number

3. How to process a return
If you would like to return an item, please contact us in advance at info@nobaton.com.
If your return is approved, you will receive a return address, instructions, and a return label.
Please do not return any products until you receive instructions from us.
If you have any questions regarding returns, please feel free to contact us at info@nobaton.com.

4. Shipping Costs
- In case of return due to customer's convenience: Return shipping fee will be borne by the customer (shipping fee will vary depending on the delivery company used).
- In case of a return due to our mistake (wrong delivery, damage, etc.): We will cover the return shipping costs.

5. Product defects and damage
If the product is damaged, defective, or delivered incorrectly upon arrival, please contact us immediately. We will deal with the matter as soon as possible.

6. Non-returnable items
The following items are not eligible for return:
- Perishables such as food, flowers, plants etc.
- Custom-ordered items and special-order items such as name engraving
- Opened personal care products (e.g. cosmetics)
- Hazardous materials, flammable liquids and gases, etc.
- Sales items and gift cards

7. Exchanges
If you would like to exchange an item, you will need to return the item and then purchase the desired item separately.

8. 14-Day Cooling-Off Period in the EU
For products shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.
Again, the item must be unused, with tags and in its original packaging, and proof of purchase is required.

9. Refunds
Once we receive and inspect your returned item, we will contact you to let you know if your refund has been approved. If approved, we will issue a refund to your original payment method within 10 business days.
*Please note that depending on your card company or bank, it may take some time for the refund to be reflected.
If you do not see your refund within 15 business days of refund approval, please contact us at info@nobaton.com.

1. Information we collect
We may collect your personal information in the following ways:

- Information provided when registering as a member or making a purchase
We use the information you provide when purchasing or registering online or in-store to verify your identity, provide you services, and manage your account.

- Information provided when you contact us
It will be used to respond appropriately to your inquiry.

- General Purposes
We may use your information to improve your experience, provide you with customised communications and, where appropriate, send you marketing communications (with your consent).

- Information collected automatically
They are used to analyze our site's performance, understand usage trends, ensure technical compatibility for our users, and optimize our marketing.

- Use of aggregated data
We may use and sell such information as statistical data in a format that does not identify individuals, for the purpose of analyzing user trends and usage attributes, for example.

- Email marketing
Only with your consent, we may send you emails about our new products, announcements, etc.

2. Consent
- How consent is obtained
When you provide us with the information required for ordering, payment, delivery arrangements, etc., we will assume that you consent to our using that information for those purposes.
For other uses (e.g. marketing), we will either ask you for your consent or provide you with an opportunity to decline consent.

- How to withdraw consent
Even after you have given your consent, you may withdraw your consent to future contact or data use by contacting us at info@nobaton.com.

3. Disclosure of Personal Information
We may disclose your personal information if required by law or if you breach our Terms of Use.

4. Use of Third-Party Services
Third party services we use (such as payment processors) may collect, use and disclose your information only to the extent necessary to provide their services to us.
Some service providers may be based in a different country or region than you or us. In that case, information may be handled in accordance with the laws of the relevant country.

For example, if you are a Canadian resident and your payment is processed through a US gateway, your information may be subject to disclosure obligations under US law, including the Patriot Act.

Please note that when you leave our site and move to a third-party site, our privacy policy no longer applies.

- Links to other websites
Links on our website may take you to external websites. We are not responsible for the privacy policies or security of these third-party websites, so please check with each company directly.

- Use of Google Analytics
We use Google Analytics to serve more relevant content to you. We have enabled the Remarketing, Impression Reporting and Interest-Based Advertising features. To opt out of these advertising features, please visit Google's opt-out page.

5. Security
We strive to protect your personal information using industry standard methods to keep it safe.

Credit card information is encrypted using Secure Socket Layer (SSL) technology and stored securely using AES-256.
While complete security cannot be guaranteed on the Internet, we follow PCI-DSS requirements and take additional security measures.

6. Use of Cookies
We use the following cookies:

- _session_id: Stores session information (referrer, landing page, etc.)
- _shopify_visit: Site visit statistics (valid for 30 minutes)
- _shopify_uniq: Counts the number of visits per visitor (valid until the next day)
- cart: Keep cart contents (valid for 2 weeks)
- _secure_session_id: Maintaining a secure session
- storefront_digest: Determines whether a password-protected site is accessed
- PREF: Set by Google to track visitor origin

To opt out of cookies or ad targeting, please check the opt-out links provided by the respective providers.

7. Age Restrictions
If you are under the age of 13, you may not use our site or submit any personal information to us.
If we discover that anyone is under 13, we will promptly delete that information.
If you are over 13 but under the legal age of majority, you may provide personal information only under the supervision of a parent or guardian.

8. Changes to this Privacy Policy
This policy may be changed without notice. Changes will be effective immediately on the website. If there are any significant changes, we will expressly notify you in the policy.

If we merge or are acquired by another company, your information may be transferred to the new operator.

9. Inquiries
If you would like to disclose, correct, delete, or complain about your personal information, or if you would like to request more information, please contact us using the details below.
info@nobaton.com

Last updated: May 18, 2023
Effective date: May 19, 2023

1. Overview
This website is operated by nobaton. All references to "we", "us" and similar expressions on this site refer to nobaton.
By accessing this site, purchasing products or using services, you agree to the following terms and conditions ("Terms").

2. Online Store Terms of Use
You must be of age of majority in your country, or have parental consent to allow any minor to use this site.
You are prohibited from using our Services for any fraudulent or illegal purposes.
The transmission of viruses or harmful code is prohibited and will result in the immediate termination of our services.

3. General conditions
We reserve the right to refuse service to anyone for any reason at any time.
Except for credit card information, your information may be transferred unencrypted and over multiple networks.
Copying, selling or reselling all or any part of this Service without our prior consent is prohibited.

4. Accuracy, completeness, and timeliness of information
We do not guarantee that the information on this site is always accurate, complete or up-to-date. Any reliance on the information provided is at your own risk.

5. Changes to the Service and Prices
We reserve the right to change the price and content of, or discontinue offering, any products or services without notice.

6. Matters relating to products or services
Some products and services may be available exclusively online or in limited quantities. Returns and exchanges are subject to our Return Policy.
The image and color of the product may differ from the actual product.
We reserve the right to restrict sales to certain territories or users.

7. Accuracy of Billing and Account Information
We reserve the right to limit or cancel your order. Please provide and update your account information to be accurate and current.
Please see our return policy for more details.

8. Third Party Tools
We may provide you with access to third-party tools but we are not responsible for or liable for any claims in respect of same.
Please use at your own risk.

9. Third Party Links
This website may contain links or services from third parties, but we are not responsible for their content, accuracy, or safety.
Please check the policies of each service provider before using external sites.

10. Submission of comments, feedback, etc.
We reserve the right to freely edit, reproduce and use any suggestions, ideas, feedback, etc. sent by you.
Please make sure that the content does not infringe on any third party rights. Depending on the content, we may delete it at our discretion.

11. Handling of Personal Information
We handle personal information in accordance with our privacy policy. Please see our privacy policy for details.

12. Errors, Inaccuracies and Omissions
Occasionally there may be typographical errors or inaccuracies on the Site and we reserve the right to correct or update the Site or cancel orders without prior notice.

13. Prohibitions
The following activities are prohibited: illegal activities, harassment, discrimination or defamation of others, distribution of viruses, unauthorized access, and collection of personal information of others.
If a violation is confirmed, provision of services may be terminated.

14. Disclaimers and Limitations of Liability
We do not guarantee that the Service will be uninterrupted or error-free.
We assume no responsibility for any damages incurred in connection with the use of the service.
Some jurisdictions do not allow limitations of liability, but in such cases liability will be limited to the maximum extent permitted by law.

15. Disclaimer/Compensation
You shall be responsible for indemnifying and defending us against any claims or damages from third parties arising from your violation of these Terms and Conditions.

16. If any part of the Terms is invalid
If any provision is deemed invalid or unenforceable under law, this will not affect the validity of the other provisions.

17. Termination of Terms of Use
This Agreement may be terminated at the discretion of either you or the Company. Any obligations or responsibilities prior to termination will survive termination.

18. Entire Agreement
These Terms and our policies constitute the entire and only agreement between you and us.
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of United States.

20. Changes to Terms of Use
We reserve the right to update and change these terms at any time. If you continue to use this site after changes have been made, you will be deemed to have agreed to the changes.

21. Contact Us
If you have any questions regarding these Terms of Use, please contact us at info@nobaton.com.